Privacy Policy

What Personal Information We Collect

We may collect basic personal information including (but not limited to): full name, phone number, email address, and any additional information that the visitor provides such as residential or project address, project details or renovation preferences, and any other information provided through forms, emails, or conversations.

How We Collect Your Information

We collect your personal information through a variety of interactions. This may include when you submit an enquiry or request a quote via our website or social media channels, communicate with us via phone, email, or during in-person meetings, or when you engage our services as a client. We may also collect information when you sign up for project updates, guides, or newsletters. Additionally, when you visit our website, some data may be collected automatically through the use of cookies and analytics tools.

Why We Collect Your Information

We collect your personal information to effectively provide quotes and manage project enquiries, as well as to plan, deliver, and oversee construction and renovation services. Your information allows us to send you project updates or other relevant communications, and respond to any questions or feedback you may have.

How We Store and Protect Your Information

We take reasonable steps to store your personal information securely, whether it's held digitally or in physical files. We implement safeguards to protect your information from misuse, loss, unauthorised access, or disclosure.

Disclosure of Information

We may disclose your personal information to licensed tradespeople or subcontractors involved in your project, as well as to our employees or project managers who need the information to carry out their duties. We may also share your information with trusted service providers such as accountants, legal advisors, or IT support professionals who assist in the operation of our business. In certain circumstances, we may be required to disclose your information to government authorities, for example, when applying for permits or to comply with legal obligations.

Please note that we do not sell or rent your personal information to any third parties.

Cookies and Website Tools

Our website may use cookies and analytics tools to track usage patterns and improve your browsing experience. This may include tools like Google Analytics or Meta Pixel for understanding site visits and ad performance.

Access and Correction

You have the right to request access to or correction of your personal information. Please contact us, and we'll respond within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on our website and take effect from the date of publication.